Carley Software Download Help
Click Here for Carley Software Mail Order Form
Click Here First for FAQs about CarleySoftware
Info About Purchasing & Receiving Download Software:
When you purchase a program on this website, it will be emailed to you as a ZIP FILE attachment.
All orders are processed MANUALLY after your payment has been received. However, there may be a slight time delay between the time you place your order and the time you receive it. You will usually receive your download the same day, and often within an hour or less after you have placed your order. But sometimes, there can be delays.
If you place your order at night, on a weekend or holiday, your order will probably NOT be sent to you until the following business day. Orders may also be delayed until the following day if I am out of the office. See the main menu page for any out-of-office or vacation notices.
You will receive an email notice with the name of the program you ordered and the words DOWNLOAD in the subject line (Example: SENSOR GUIDE - DOWNLOAD). Attached to the email will be your program in a zip file (Example: Sensorfile.zip).
Click on the email attachment to download the file. The file may take a couple of minutes to download depending on the speed of your internet connection.
The zip file is usually downloaded to your MY DOCUMENTS folder or your DESKTOP folder. Once it has finished downloading, click on the zip file, or click "OPEN FILE" if you are given that option. Windows XP or Vista with automatically open the file so you can access the program.
NOTE: If you are using an older version of Windows (95, 98, ME or 2000), you will need a utility such as Winzip or a similar program that can open zip files.
HERE'S WHAT HAPPENS WHEN I RECEIVE YOUR ORDER
1. Your order is processed after I receive notice of payment from PAYPAL. I check my email frequently throughout the day.
2. Your name and address are then registered to the program, and the program is compiled, zipped and emailed to the address provided with the payment information. If you need the software sent to a different email address, let me know.
IF YOU DO NOT RECEIVE YOUR SOFTWARE:
If more than 24 hours have passed since you placed your order and you have NOT received your program (or an email from me indicating there may be a delay), email me at this address: 
I will resend you the program.
If you DO NOT receive the zip file I sent to you, it usually means one of
several things:
* The email address you provided is incorrect.
* Your email box is FULL. If your mailbox is full of old emails and SPAM, there may not be enough room to receive your program file (typically 2 to 4 MB). You will have to delete your old mail and spam to free up space.
* Your email settings are set to BLOCK all incoming emails from people you don't know to stop SPAM (You will have to add me to your APPROVED list to receive your program).
* The download I sent you was misrouted into your SPAM folder (check your SPAM folder to see if is there).
* Your email server is blocking all incoming emails with ZIP file attachments that contain programs (this is done as a precaution to protect you against possible virus infections). This happens with many corporate email servers, and gmail email accounts. To get around this roadblock, you may have to provide me with a different email address, your home email address or a friend's email address).
GOOGLE GMAIL: Google normally blocks zip file attachments on all incoming email. This requires some extra steps to bypass their blocking filter, or you can give me another non-gmail email address and I can send the software to that address.
CORPORATE EMAIL SERVERS: Many corporate email servers also block incoming zip file attachments. This also requires some extra steps to bypass the filter, or the software can be sent to your personal email account.
U.S. MILITARY EMAIL SERVERS: The military blocks all incoming file attachments. You will have to give me a different email address if you want to receive your download via email, or I can send you the software on a CD by regular mail.
Getting Zip files past Gmail & Corporate filters:
If you do not have another email address where your order can be sent, I can rename the program to fool the filter into letting it through. I will provide details on what you need to do after you download the file. However, if you are not computer savy and do not know how to rename program file extensions, I would recommend ordering the software on a CD.
MAIL ORDERS
All CDs are mailed FIRST CLASS, usually the same day or next business day the order is received.
If a CD is damaged in the mail, it will be replaced free of charge for up to 30 days after the date of purchase.
SORRY, NO REFUNDS on software.
For information about how to copy software from CDs to your PC
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