Auto Diagnosis & Training Software

Carley Software Download Help

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Info About Purchasing & Receiving Download Software:

When you purchase a download program on this website, it will be emailed to you as a ZIP FILE attachment if your email allows zip file attachments, or if you have a gmail account or similar account that blocks zip file attachments, it will be sent to you as a download link.

NOTE: Download links remain active for 48 hours only. If you do not download your purchase within that time, the link will expire. Email me and I will reactivate your download link.


All orders are processed MANUALLY after I receive notice that your Paypal payment has been received. There may be some time delay between the time you place your order and the time you receive it. Don't get a wedgie. You will usually receive your download the same day, and often within an hour or less after you have placed your order. But there may be a delay if your order is placed after hours, at night, on a weekend or holiday, or I am out of the office.


You will receive an email notice with the name of the program you ordered and the words DOWNLOAD in the subject line (Example: SENSOR GUIDE - DOWNLOAD). Attached to the email will be your program in a zip file (Example: Sensorfile.zip), or if your email service does not allow attachments, it will be a download link. Just click on the link to download the file to your computer.

Downloads are usually sent to your MY DOCUMENTS folder or your DESKTOP folder depending on how you set up your computer. Once a file has finished downloading, go to your download folder and click on the zip file, or click "OPEN FILE" if you are given that option. You can use Windows XP, Vista, 7, 8 or 10 to open zip files.

Once the zip file has been unzipped, you will see the main program file listed (example: Scantool_Companion.exe or Sensor_Guide.exe, etc.). Click on the name of the program to open the software.

You can then drag and drop (or highlight, copy and paste) the program to any other folder you choose on your computer. My advice is to NOT leave it in your download folder where it might be accidentally deleted. On downloads, I would also recommend making a backup copy on a CD-R, USB flashdrive or external hard drive so if your original program is accidentally deleted or lost, you will still have a backup copy.


IMPORTANT NOTE REGARDING CERTAIN TYPES OF EMAIL ACCOUNTS:


GOOGLE GMAIL: Google blocks zip file attachments that contain executable (EXE) files on all incoming email to protect against possible malware. If you have a gmail account, you will be sent a download link instead of a zip file attachment.

CORPORATE EMAIL SERVERS: Many corporate email servers also block incoming zip file attachments. As with gmail accounts, you will be sent a download link.
NOTE: If your corporate email account or computer system does not allow downloads to protect against malware, you will have to provide me with an alternative or personal email address so I can send you your purchase. If that is not possible, you will have to order your software on a CD or USB flashdrive (which will add postage cost).


SCHOOL EMAIL SERVERS: Many of these are also set to block or delete email file attachments to protect against malware and porn. Again, I will mail you a download link. If your school computer does not allow downloads, you will have to provide me with an alternative email address so I can send you a download or a download link.


U.S. MILITARY EMAIL SERVERS: The military blocks ALL incoming file attachments. Period! They mail also block you from doing a direct download from this website. You will have to give me an alternative or personal email address if you want to receive a download. Or, I can send you the software on a CD or USB flash drive by regular mail.



IF YOU DO NOT RECEIVE YOUR SOFTWARE:



If more than 24 hours have passed since you placed your order and you have NOT received your program
(and you have not received an email from us acknowledging your order or telling you your order will be delayed because I am out of the office,
don't get a wedgie. Email me and we will resolve the problem.

Email me at this address:
Carleysoftware email address


If you DO NOT receive the zip file I sent to you, it usually means one of several things:

* The email address you provided is incorrect.

* You have Gmail, a corporate email account or military email account that blocks or deletes file attachments.

* Your email box is FULL. If your mailbox is full of old emails and SPAM, there may not be enough room to receive your download. You will have to delete your old mail and spam to free up space.

* Your email settings are set to BLOCK all incoming emails from people you don't know to stop SPAM (You will have to add me to your APPROVED list to receive your program).

* The download I sent you was misrouted into your SPAM folder (check your SPAM folder to see if is there).


MAIL ORDERS




All CDs and USB flashdrives are mailed FIRST CLASS, usually the same day or next business day the order is received. Please allow 3 to 4 business days for normal domestic mail delivery in the U.S. International mail service can take 10 to 14 days or longer, and your country may charge you an IMPORT DUTY TAX when you receive your package. Don't ask me to lie about the purchase price when I fill out the customs form because I won't.

If a CD or USB flashdrive is damaged in the mail, I will replace it free of charge for up to 30 days after the date of purchase.

If you lose or damage your CD or flashdrive after 30 days, you can get a replacement at any time for $15. Replacement CDs or flashdrives will include the latest version of the software if any updates have been made since your date of purchase.

SORRY, NO REFUNDS on software.


TECH SUPPORT



For information about how to copy software from CDs to your PC Click Here for Tech Support


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