Carley Software Download Help
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Info About Purchasing & Receiving Download Software:
When you purchase a program on this website, it will be emailed to you as a ZIP FILE attachment.
All orders are processed MANUALLY after I receive notice that your Paypal payment has been received. There may be some time delay between the time you place your order and the time you receive it. You will usually receive your download the same day, and often within an hour or less after you have placed your order. But there may be a delay if the order is placed after hours, at night, on a weekend or holiday, or I am out of the office.
You will receive an email notice with the name of the program you ordered and the words DOWNLOAD in the subject line (Example: SENSOR GUIDE - DOWNLOAD). Attached to the email will be your program in a zip file (Example: Sensorfile.zip).
Click on the email attachment to download the file. The file may take a couple of minutes to download depending on the speed of your internet connection.
The zip file is usually downloaded to your MY DOCUMENTS folder or your DESKTOP folder. Once it has finished downloading, click on the zip file, or click "OPEN FILE" if you are given that option. You can use Windows XP, Vista or 7 to open the zip file.
NOTE: If you are using an older version of Windows (95, 98, ME or 2000), you will need a utility such as Winzip or a similar program that can open zip files.
IMPORTANT NOTE REGARDING CERTAIN TYPES OF EMAIL ACCOUNTS:
GOOGLE GMAIL: Google blocks zip file attachments that contain executable (EXE) files on all incoming email. Google does this to block spam and viruses, and illegally shared program files. Nice idea but it also blocks legitimate downloads.
If you have a gmail account, I will send you a download link rather than a zip file so you can download the program you purchased directly from our website. Or, if you also have another non-gmail account (hotmail, yahoo, etc.), give me that email address and I can send a zip file to that account.
CORPORATE EMAIL SERVERS: Many corporate email servers also block incoming zip file attachments. You may have to provide me with another email address (such as a home email account -- but NOT gmail) so I can send you your download. Or, as mentioned above, I can send you a download link instead of a zip file attachment.
SCHOOL EMAIL SERVERS: Many of these are also set to block or delete email file attachments that contain EXE program files. A work around is to provide me with your home email address so I can send the download directly to you, or request I send you a download link rather than a file attachment.
U.S. MILITARY EMAIL SERVERS: The military blocks ALL incoming file attachments. Period! They mail also block you from doing a direct download from this website. You will have to give me a different email address if you want to receive your download via email. Or, I can send you the software on a CD by regular mail.
IF YOU DO NOT RECEIVE YOUR SOFTWARE:
If more than 24 hours have passed since you placed your order and you have NOT received your program
(and you have not received an email from us indicating your order has been delayed for a specified reason, such as I'm out of the office)
Email me at this address:
I will resend you the program.
If you DO NOT receive the zip file I sent to you, it usually means one of
* The email address you provided is incorrect.
* You have Gmail, a corporate email account or military email account that is blocking the file attachment.
* Your email box is FULL. If your mailbox is full of old emails and SPAM, there may not be enough room to receive your program file. You will have to delete your old mail and spam to free up space.
* Your email settings are set to BLOCK all incoming emails from people you don't know to stop SPAM (You will have to add me to your APPROVED list to receive your program).
* The download I sent you was misrouted into your SPAM folder (check your SPAM folder to see if is there).
All CDs are mailed FIRST CLASS, usually the same day or next business day the order is received. Please allow 4 to 5 business days for normal domestic mail delivery in the U.S. International mail service can take 10 to 14 days or longer, and your country may charge you an import duty tax when you receive your package.
If a CD is damaged in the mail, I will replace it free of charge for up to 30 days after the date of purchase.
SORRY, NO REFUNDS on software.
For information about how to copy software from CDs to your PC
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